Returns & Refunds Policies
Alignment Pillow RETURNS & REFUNDS POLICY
Last updated: 3 April 2026
1. Return period
RIGHT OF WITHDRAWAL (STATUTORY)
You have the right to cancel your purchase and return the product within 60 days of the delivery date without giving any reason, in accordance with applicable consumer law.
EXTENDED RETURN RIGHT
In addition to the statutory right of withdrawal, we offer a 60-day return right for products returned unused, unopened and in their original packaging. The customer is responsible for the cost of return shipping.
2. How to make a return
REGISTER YOUR RETURN
Contact our customer service at support@shopmonura.com and provide your order number and the reason for the return.
CONFIRMATION OF THE RETURN
Once we've processed your request, we'll send detailed instructions on how to return the item.
3. Return address
To ensure your return can be handled correctly and as quickly as possible, send the parcel to:
Pukslagargatan 40
Sweden
4. Packaging and shipping
The product must be properly packaged in its original packaging, together with all labels and any accessories.
As the customer, you are responsible for ensuring the return is sent securely and with trackable shipping.
If the product is defective or the wrong item has been delivered, we'll cover the return shipping and give you instructions for a free return.
5. Return costs
RETURN (WITHDRAWAL / EXCHANGE)
You are responsible for the cost of return shipping.
COMPLAINTS
If your complaint is approved (for example, in the case of a defective or incorrectly delivered item), we'll cover the return shipping. We will then either:
- send a prepaid return label, or
- reimburse your return shipping costs afterwards.
Always contact our customer service before sending an item back, and we'll help you with the next step.
6. Exchanges
If you'd like to exchange a product, for example for a different size or colour:
HOW TO DO IT
Contact customer service within 60 days of the delivery date.
CONDITIONS
The product must be unused and returned in its original packaging.
7. Refunds
REGISTERING A RETURN
All returns must be registered within 60 days of the delivery date.
REFUND
Once we've received and checked your return, the refund is processed. It may take up to 10 working days for the amount to be refunded to the same payment method used for the purchase.
8. Special conditions for returns and refunds
RIGHT OF WITHDRAWAL
The product must be unused, undamaged and returned in its original packaging.
DEFECTIVE PRODUCT
Contact us as soon as possible and please include photos of the fault.
TRANSIT DAMAGE
Send us photos within 48 hours of receiving the delivery.
INCORRECT PRODUCT
We'll cover the return shipping and send the correct product at no extra cost.
THE PRODUCT HAS NOT BEEN DELIVERED
Contact us and we'll look into the matter and offer either a refund or a new delivery.
CANCELLATION
An order can be cancelled before it has been dispatched. After it has been dispatched, the standard returns process must be followed.
9. Exceptions to the right of return
The following products cannot be returned:
- Custom-made or personalised products.
- Opened hygiene products, unless they are defective or incorrectly delivered.
10. Statutory rights
This policy does not affect your rights under applicable consumer law.
11. Company details
Company name: VB Commerce AB
Company registration number: 5595835470
Address: Pukslagargatan 40, Sweden
Email: support@shopmonura.com
Customer service
Monday–Friday: 08:00–22:00
Saturday–Sunday: 08:00–18:00