Shipping Policy

Alignment Pillow SHIPPING & DELIVERY POLICY

Last updated: 3 April 2026

These shipping and delivery terms apply to all orders placed with Alignment Pillow, owned by Viggo Brenner. By completing a purchase, you agree to the terms below.

1. Processing time

Your order is normally processed within 1–2 working days.

Orders placed in the evening, at weekends or on public holidays are processed on the next working day.

Once your order has been processed and dispatched, you'll receive both an order confirmation and a delivery confirmation by email.

2. Delivery times and shipping methods

We ship our products from our international warehouse.

Delivery from international warehouse (e.g. China):

  • International parcel shipping with tracking.
  • Estimated delivery time: 5–10 working days.

Delivery times are estimates and may be affected by high demand, customs processing or local conditions.

Please note: Depending on stock levels, products from the same order may be sent in several separate parcels.

3. Delivery confirmation and tracking number

Once your order has been dispatched, you'll receive an email containing:

  • Delivery confirmation.
  • A tracking number or a link to follow your shipment.

If you can't find the email, please check your junk or spam folder.

If you haven't received a tracking number, you're welcome to contact us:
Email: support@shopmonura.com

4. Shipping costs

We offer free shipping on all orders, unless stated otherwise at checkout.

This applies to both UK and international deliveries.

5. Customs, VAT and import charges

Our prices do not include UK VAT.

If an item is shipped from our international warehouse (e.g. China), the following charges may apply when the shipment arrives in the UK:

  • Customs duties (where applicable under UK customs rules).
  • Administrative or customs-clearance fees from the courier (e.g. DHL or another shipping provider).

These charges are levied by the customs authorities or the courier and are paid by the customer.

Alignment Pillow does not collect these charges and does not reimburse them.

If the item is shipped from our local warehouse, import charges do not normally apply.

Alignment Pillow™ sells the products without a VAT mark-up, as the goods are shipped directly from a supplier outside the UK.

When you buy, you as the customer are the legal importer of the goods and are therefore responsible for paying any import VAT, customs duties and other costs that may arise on import into the UK.

We are not responsible for these costs and they are not included in the price shown on our website.

By completing a purchase with Alignment Pillow™, you confirm that you understand and accept that:

  • You are the recipient and legal importer of the product.
  • You may be liable to pay import VAT, customs duties and any administrative fees from the courier.

We recommend contacting HM Revenue & Customs (HMRC) before you order if you'd like information about the rules and charges that apply.

6. Incorrect address and uncollected parcels

It is the customer's responsibility to provide correct address details when ordering.

If a parcel cannot be delivered due to an incorrect address, or is not collected and is therefore returned to us, we may charge the costs for return shipping and handling.

Parcels returned to us as uncollected do not count as a valid exercise of your right of withdrawal.

7. Delivery delays

We can't guarantee exact delivery times. Delays may occur due to:

  • high demand on the courier,
  • customs checks,
  • weather conditions,
  • public holidays,
  • unforeseen global events, such as pandemics or strikes.

We always do our best to ensure a fast delivery and are happy to help you track your parcel.

8. Damaged or lost shipments

If your parcel:

  • arrives damaged, or
  • appears to have gone missing,

please contact us as soon as possible.

Send an email to support@shopmonura.com and include:

  • your order number,
  • a description of the problem,
  • photos of any damage to the product or packaging (if applicable).

We'll help you further in line with your statutory rights and our returns policy.

9. Contact

Have questions about shipping or delivery?
Email: support@shopmonura.com

We respond to enquiries within 24–48 hours, Monday–Sunday.