Terms of service

Alignment Pillow Terms of service

Last updated: 3 April 2026

1. Orders

Once you've completed an order, we'll send an order confirmation to the email address you provided at checkout. The confirmation includes details of the products ordered, prices, and the billing and delivery address.

If anything in the order confirmation is incorrect, please contact us as soon as possible at:
Email: support@shopmonura.com

2. Cancelling an order

If you wish to cancel your order, this must be done on the same day the purchase was made and before our customer service closes.

Orders that have already been processed or dispatched cannot be cancelled.

We reserve the right to refuse or cancel an order if a product is out of stock at the supplier or for other business reasons. If this happens, we'll inform you as soon as possible and no payment will be taken, or the full amount will be refunded.

3. Cancellations during public holidays

We can't guarantee that cancellations made during public holidays or "bridge days" will be processed in time.

Orders placed on these days may already have been processed or dispatched before we're able to receive your request.

Examples of such days include:

  • New Year's Day
  • Good Friday and Easter Monday
  • Ascension Day
  • National public holidays
  • Christmas Eve and the Christmas holidays

4. Delivery

Our normal delivery time is 5–12 working days.

Orders placed at the weekend are processed on the next working day at the earliest.

Delays may occur due to high demand on couriers, which is outside our control.

If your delivery fails to arrive without any information, contact us at:
Email: support@shopmonura.com

Please note: As the customer, you may be liable to pay customs duty, import VAT and other import charges.

5. Taxes, customs and import responsibility

Alignment Pillow™ sells products without a VAT mark-up, as the goods are shipped directly from suppliers outside the EU.

When you buy, you as the customer are the legal importer and are therefore responsible for paying:

  • import VAT,
  • customs duties,
  • other charges that may arise on import.

These costs are not included in our prices.

By completing a purchase, you confirm that:

  • you are the legal importer of the product,
  • the courier may charge you import-related fees.

We recommend checking the applicable rules with the customs authority before you order.

6. Prices

We reserve the right to change prices in the event of:

  • changes in purchase prices,
  • currency exchange rate fluctuations,
  • typographical errors or other obvious mistakes.

7. Returns and right of withdrawal

You have the right to cancel your purchase in accordance with applicable consumer law.

More information about returns and refunds can be found in our returns and refunds policy.

8. Complaints

All products are checked before they're dispatched. If a product is defective or incorrectly delivered, we'll put it right at no cost.

When making a complaint, you should:

  • contact us as soon as possible,
  • provide your name, address, email address and order number,
  • describe the fault.

Email: support@shopmonura.com

Returns may only be sent after you've received instructions and approval from us.

For an approved complaint, we cover the return shipping.

9. Limitation of liability

We are not liable for indirect damages arising from the use of our products.

Nor are we liable for delays or faults caused by circumstances beyond our control (force majeure), for example:

  • strikes,
  • war,
  • natural disasters,
  • government decisions,
  • supply disruptions.

10. Liability regarding use and allergies

All products include information about ingredients or contents on the relevant product page.

It is the customer's responsibility to ensure that the product does not contain substances that could cause allergic reactions.

We are not liable for skin reactions or other side effects.

If you're unsure, we recommend testing the product on a small area of skin before use.

11. Product information

We reserve the right to:

  • typographical errors,
  • sold-out items,
  • colour variations, as colours may appear differently depending on the screen.

12. Cookies

We use cookies to improve your experience of the website.

You can block or delete cookies at any time via your browser settings.

13. Personal data

By completing a purchase, you accept our privacy policy and the processing of personal data in accordance with the General Data Protection Regulation (GDPR).

We only collect the personal data that is necessary and never share it without a legal basis.

14. 60-day satisfaction guarantee

At Alignment Pillow™, we want you to feel completely confident in your purchase.

If you're not satisfied, you can return the product within 60 days for a refund.

Conditions:

  • The product must be unused and unopened.
  • The product must be returned in its original packaging.
  • The guarantee applies for 60 days from the date you received the product.

The satisfaction guarantee acts as an extended returns offer in addition to your statutory right of withdrawal.

Contact us if you'd like to make use of the guarantee:
Email: support@shopmonura.com

15. Illustrative images

Product images and images of people are intended for illustration only and do not necessarily depict real customers or medical staff.

Any testimonials and reviews are based on customers' own experiences.

For medical questions, we recommend contacting a qualified healthcare professional.

16. Uncollected parcels

If a parcel is not collected and is returned to us, the purchase is considered complete.

The order amount is refunded less the costs for return shipping and handling.

17. Re-sending a parcel

If you'd like a parcel to be sent again after it has been returned to us, a charge for new shipping and handling may apply.

18. Company details

Company name: VB Commerce AB
Company registration number: 5595835470
Address: Pukslagargatan 40, Sweden
Email: support@shopmonura.com

19. Acceptance of the terms

By completing a purchase with Alignment Pillow, you accept these terms of purchase along with our delivery, returns and privacy policies.

We recommend reading the terms carefully before completing your purchase.